Terms of Service

The agreement between your business and Kardo for the use of KardoVision.

Draft — not yet reviewed by counsel. This text describes KardoVision as it works today. Anything in [brackets] is a placeholder to be settled before this page is final.

1. Who this agreement is between

These terms are between [Kardo legal entity name, registered address and company number] (“Kardo”, “we”) and the business that opens a KardoVision account (“you”, the “customer”). KardoVision is a cloud video security, access control, audio and AI service for shops and businesses: the KardoVision Cloud, the web console, the phone app, the KardoHub appliance, Kardo cameras, door terminals, screens and the software on them (together, the “Service”). By creating an account, or by using the Service, you accept these terms on behalf of your business. If you do not have authority to bind it, do not create an account.

2. Your account

• An account is opened from the sign-in page with a company name, your name, an email address and a password of at least ten characters. The email address is verified with a six-digit code before the account exists. New accounts start on a 14-day trial.
• The person who opens the account is its first owner. Owners may invite people with roles (Owner, Manager, Security, Staff, Read only, Installer, Business Manager), limit each person to chosen sites, cameras, doors and screens, and set a date on which their access ends. You are responsible for who you give access to and for what they do with it.
• Keep your password to yourself and switch on two-factor authentication for owner accounts. Tell us at once if you believe an account has been used without authority.
• You must give us accurate details and keep them current, including a working email address, because that is where we send security notices.

3. Devices and software

• The software on a KardoHub, a Kardo camera, a door terminal or a screen is licensed to you, not sold, for use with the Service on that device while you have an account. Updates are signed by Kardo; the device checks the signature before installing and goes back to the previous version by itself if the new one does not prove healthy.
• A device added to your account belongs to that account until you remove it or close the account. Closing an account frees its hardware to be claimed again; suspending one does not.
• Third-party cameras, readers and phones connected to a KardoHub remain governed by their makers’ terms. The open-source software the Service is built with, and what each licence asks, is listed at /licences.
• You may not resell the Service, copy or modify its software except as its open-source licences allow, or use it to build a competing product.

4. Acceptable use

You agree not to use the Service to:

• watch, record or track people where you have no lawful basis to do so, or in places where people reasonably expect privacy (changing rooms, toilets, private living areas of others);
• record conversations or audio where the law requires consent you do not have;
• harass, stalk or discriminate against anyone, or make decisions about a person that the law reserves to a human without human review;
• attack, probe or overload the Service or other customers’ accounts, or attempt to reach data that is not yours;
• send unlawful, misleading or unsolicited messages through the audio, screen, webhook or notification features;
• break any law that applies to you, including data protection, employment and surveillance law in each place your cameras and readers are installed.

5. Video, audio and the people in them

You decide where cameras, microphones, readers and screens go, and you are the controller of the video, audio, access records and other personal data the Service handles for you. Kardo processes that data on your instructions as described in the Data Processing Addendum and the Privacy Policy. In particular you are responsible for:

• having a lawful basis for monitoring, and for any recognition, counting or analysis of people by Kardo AI;
• clear signage at every entrance and monitored area saying that video (and, where enabled, audio) recording is in place, who is responsible for it and how people can ask questions, as the law of that place requires;
• informing your staff, and consulting them where the law requires, before monitoring workplaces;
• choosing each camera’s privacy mode (Local only, Events to the cloud, Events and snapshots, Alert clips too), the retention period and the Kardo AI Cloud switch in a way that fits your obligations;
• answering requests from the people in your recordings (access, deletion, objection) and telling us promptly where you need our help to do so;
• keeping evidence you export, and the manifests that come with it, in a way that meets the rules of whoever you give it to.

6. Kardo AI

Kardo AI detects, counts, searches and summarises. It is a tool for people, not a replacement for them: counts carry their coverage, figures are never invented, and an answer is only ever phrased from something that was counted. Even so, detections can be wrong, a count can miss someone and a search can return the wrong person. Do not rely on Kardo AI alone for a decision that affects a person’s safety, employment, liberty or access to a place. Models marked as a preview are for evaluation only and must not be relied on at all.

Cloud AI features send text, and for enhanced search a few pictures, to the cloud AI provider named at /sub-processors. They are optional: an owner can switch Kardo AI Cloud off for the whole account, and every AI feature on the KardoHub works without it.

7. Fees and trial

Fees, billing periods, included cameras, sites and retention are [as agreed in your order or the plan you chose; pricing page and payment terms to be settled]. The trial lasts 14 days from sign-up. [What happens at the end of a trial if no plan is chosen (read-only, suspension, deletion after N days)]. Taxes are [excluded / included]. Fees are not refundable except where the law requires or these terms say so.

8. Suspension and ending the agreement

• You can close your account at any time by request to support. Devices are then freed and your data is deleted as described in the Privacy Policy.
• We may suspend an account, or a single device or feature, if fees are overdue, if we reasonably believe the Service is being used in breach of section 4, or if continued use would harm the Service or other customers. We will tell you why and, where the cause can be put right, give you a reasonable chance to do so. A suspended account keeps its data and its hardware; a KardoHub keeps recording locally while suspended.
• Either side may end the agreement on [notice period] written notice. We may also end it if you are in material breach and do not remedy it within [N] days of being told.
• On closure you may ask for an export of your data before it is deleted; see the Privacy Policy for what is available today.

9. Availability and support

We work to keep the cloud available and tell you when it is not, but we do not promise uninterrupted service, and the Service is not a life-safety system. The KardoHub is designed so that recording, door access and local AI carry on when the internet, the cloud or the hub’s screen fail; you are responsible for the network, power and physical security at your sites. Support is provided by email at [support email address] [support hours and any response targets]. Kardo support can only look inside your account when an owner or manager grants a timed, read-only session, and every such session appears in your audit log.

10. Warranties

Except as expressly stated in these terms, the Service is provided as it is and as available, without warranties of any kind, whether express or implied, including fitness for a particular purpose, and without a warranty that it will detect every event or prevent any loss. Hardware sold by Kardo carries [the warranty stated at sale; period and terms].

11. Liability

[For counsel. Proposed structure: neither side is liable for indirect or consequential loss, lost profits or lost data beyond what these terms say we keep; each side’s total liability under the agreement is capped at the fees paid in the twelve months before the claim; nothing limits liability for death, personal injury, fraud, or anything that cannot be limited by law.]

12. Indemnity

You will defend and compensate Kardo for claims by third parties, including people who were recorded, arising from your use of the Service in breach of section 4 or 5, including missing signage or a missing lawful basis. [Counsel: reciprocal IP indemnity from Kardo].

13. Changes

We may change these terms. For material changes we will give owners at least [30] days’ notice by email before they take effect; continuing to use the Service after that date is acceptance. The Service itself changes often; we will not remove a feature you pay for without notice.

14. Governing law and disputes

[Governing law and jurisdiction; whether disputes go to court or arbitration; consumer-law carve-outs where the customer is a sole trader].

15. Contact

[Kardo legal entity, postal address, and the email address for notices].

Last updated 29 September 2026. KardoVision is a product of Kardo.